Join H2o Swimming Academy
H2o Swimming Academy Ltd trading as H2o Swimming Academy is the data controller of the personal information you provide to us. This means the company determines the purposes for which, and the manner in which, any personal data relating to you and your child is to be processed.
What information do we collect about you?
When booking on to a course, the categories of information we collect, and hold include the following;
We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include [your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is H2o Swimming Academy Ltd and/or our payment services provider.
Financial transactions relating to our website and services are OR may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. Please note, we do not issue refunds but we will provide a credit to be used at a later date. Credits are only provided for future lessons, not lessons that have already been missed as you have paid to reserve the place in the class. Please provide 48 hours notice to cancel and submit a drop request through your account.
How information about you will be used?
We use your information:
To add value to your experience with H2o Swimming Academy, we may often run competitions, events, or send newsletters out to keep you informed of everything we feel you would want to know.
We sometimes use your personal data to create a profile of the kind of people we feel would benefit from our service. We do this, so we can ensure that our social media ads are reaching relevant people, who like yourself, may have an interest in our business. It’s important to us that we only promote relevant ads to an online audience. It is not stored anywhere or shared with any third party.
We do not sell on any personal data, but to be able to provide our service we work with a number of partner companies who we need to share your data with.
H2o Swimming Academy may pass your information on to third parties for research to help improve our customer service and inform locations for future sites. We will never share sensitive data with any third parties who have no authority to use any data outside the remit of their contract with us.
How long will data be stored for?
In accordance with the GDPR, we do not store personal data indefinitely; data is only stored for as long as is necessary to complete the task for which it was originally collected.
Booking information including participant’s name, class information and any accidents are kept until the participant is 21 years old, this is to comply with Health & Safety regulations.
What are your rights?
Account holders and members have the following rights in relation to the processing of their personal data.
You have the right to:
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